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Students Faculty & Staff Help
  • Welcome Back, Students!

    Don't see your course? Contact the instructor to find out if/when he or she intends to make the course available to students. Not all instructors use Blackboard, and some that do may not activate the course until the semester starts.

    Online Tutorials

    Looking for help navigating your Online Learning Experience? Go to http://www.fau.edu/oit/blackboard/bb9_student.php for a variety of tutorials.

    Blackboard New Features:

    We have many new tools available with Service Pack 11. The upgrade includes many social learning features that will help facilitate a sense of community both in and out of the classroom.


    Some of the new tools include:

    LockDown Browser

    LockDown Browser is a secure browser that prevents the user from printing, copying, going to another URL, or accessing other applications during a test. If a Blackboard test requires you to use LockDown Browser, you will not be able to take the test with any other web browser. If you are unsure whether or not LockDown Browser is required for your test please ask your instructor.


    NOTE: LockDown Browser should be used only for taking Blackboard tests. It should not be used in other areas of Blackboard.


    Installation Instructions:

    SELECT ONE: Please click on the logo of the Operating System where LockDown Browser will be installed

     




    Student Quick Start Guide
    (PDF)

    Technical Requirements for Browser Installation:

    Windows

    Mac

  • Student Enrollments and Course Availability

    Student enrollments have been entered into Spring 2014 courses in Blackboard.  Please remember that your students will not see the courses until you make them available.  Instructions for making your course available can be found here.  

    Courses will be made unavailable to students to students approximately two weeks after the end of the semester. Instructors will still have access to these courses.  If you have students who are working on incompletes or need access these course sites, please submit a ticket to the online helpdesk (http://www.fau.edu/helpdesk) to let us know (be sure to include the full course ID with section# and/or CRN and the names of the students who need access).

    Moving Previous Course Contents:


    If you would like to move the contents of a previous course over to your new course site, you can follow these instructions.

    Blackboard Collaborate Update:


    Blackboard Collaborate has updated the Create Session page. It has a clean, modern feel which allows for easier session creation.Click here to learn how.

    Tutorials

    Looking for help setting up your online course?
    Go to
    http://www.fau.edu/oit/blackboard/bb_help.php for a variety of tutorials

    Training and Support:

    Remember you can always get support by putting in a ticket at http://helpdesk.fau.edu.  But, did you know that we have a team of experts ready to help you?  We do one on one training appointments, specialized group training, as well as, regularly scheduled classes.

    Blackboard New Features:

    We have many new tools available with Service Pack 11. For short videos and more information, please visit: http://www.fau.edu/oit/blackboard/whats_new.php.  

    Some of the new tools include:

  • Login Issues?

    If you can't login to Blackboard, login to MyFAU and change your password

    Browser Compatibility

    Key: = Fully Tested & Supported | = Key Applications Tested

     
    Windows
    Mac
    32-bit
    64-bit
    Browser
    XP
    Vista
    7
    8
    Vista
    7
    8
    10.6
    10.7
    10.8
    IE 8
    IE 9
    IE 10
    Firefox
    (ESR)
    Firefox
    (latest)
    Safari 4.0
    Safari 5.0
    Safari 5.1
    Safari 6.0.1
    Chrome
    (latest)

    Blackboard Support

    If you encounter any problems while using Blackboard, click on the "?" (Help) icon at the top of the screen. You can also submit your own help ticket by clicking on the "Submit a ticket". Log on using your FAUNetID and password.


    Need Help? Submit a Ticket

    System & Network Status


    System Maintenance

    OIT performs system maintenance Thursdays 3:00 a.m. - 7:00 a.m. During these times users may experience slow performance or receive intermittent system errors.

    The network group reserves 5-7 a.m., Monday-Wednesday and Friday for its maintenance. OIT will make every effort to notify the University community of all planned service/network interruptions.